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I purchased Ocean State Book Binding several years ago and business is booming! During a down economy and in an area that has seen its share of printers fall, we have grown 25% for the last three years. The reasons for our success are very basic and founded in timeless business fundamentals — hard work, dedication and commitment to our customers. Nowhere is our commitment to our customers more apparent than in the quoting stage. From the beginning of our relationship, you will find our quotes are virtually always turned around within an hour. The exception is the very complex or difficult job that requires material pricing from our suppliers. Some quote requests are done right on the phone during the call. Another reason for our success is our customer service. As with our quotes, we answer questions and concerns immediately. We can take care of special shipping, labeling, and handling instructions. When we ship a job, it goes out packaged professionally and secure to maintain the products integrity until it reaches its final destination. The most important reason that we have been successful is our ability to meet our customers delivery requests, no matter how impossible they think the request is. We are a smaller, but more maneuverable company than our competitors. We have met regular, weekly in fact, requests to have jobs delivered to us and produced in the same day. Not just simple folding jobs, but complete Wire-O, Plastic Coil, Perfect Bound and Pocket Folder jobs. The jobs are produced quickly, but quality is never compromised. I recently called a florist in Florida and they answered the phone, "The answer is yes, what's the question?" That's the philosophy we have at Ocean State Book Binding. We will continue to provide the best quality, fastest turnarounds for quotes, and delivery of your jobs now and in the future. "The answer is yes, what's the question?" Thank you for the opportunities.
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